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Terms and conditions

How to book

Course bookings can be made online or you can complete the attached form and get in touch directly with our training team to book your place.  Please note, some courses book out months in advance and places are allocated on a ‘first come first serve’ basis.


Contract of services between you and the IRM

Accepting our terms and conditions and completing your booking forms the contract of services between you and IRM. You will receive an email to confirm your booking as well an invoice/receipt.


Fees and payment

Payment must be received in advance of the course. Your place is not confirmed until payment is received. Payment must be issued 30 days from the date of invoice or prior to the course date.

We charge 20% VAT on all of our courses and all bank charges must be covered by the payer in addition to the total sum of the invoice.

Course fees are subject to change at the discretion of the IRM.


Attendance at the course

Payment must be received prior to the course taking place. You will not be admitted to the course unless full payment has been received by the IRM. Our dress code is smart/casual.

IRM will provide all refreshments and lunch as well as course materials as part of the course fee. If you have dietary requirements you must let us know in advance of the course.


Cancellations

All cancellations must be received in writing to training@theirm.org. Cancellations received 14 days (10 working days) or more prior to the start of the course will receive a full refund.

No refunds will be issued if you withdraw, for whatever reason, within 2 weeks of the course.


Course transfers

You can transfer your booking to the same course on the next available date (subject to availability) provided you notify IRM in writing 14 days (10 working days) or more prior to the start of the course.


Non-attendance at a course

We will not issue refunds for delegates who fail to attend for whatever reason.


Cancellation of a course by IRM

The IRM reserves the right to alter published programmes, trainers, speakers, fees or venues without prior notice and without liability. The IRM also reserves the right to cancel a course at any time without liability to delegates for expenses incurred.

All of our training courses are extremely practical and hands-on. We base our courses on case studies and group interaction; if we do not receive adequate numbers to ensure the training course is practical and effective for each delegate, we retain the right to cancel the course.

In such circumstances delegates will be offered an alternative date or a full refund.


Liability

The IRM reserves the right to cancel, suspend or vary the operation of our obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdowns, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any event outside of IRM’s control; and we shall not be held liable for any breach of contract or tort resulting from such an event.


Force majeure

The IRM reserves the right to cancel, suspend or vary the operation of our obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdowns, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any event outside of IRM’s control; and we shall not be held liable for any breach of contract or tort resulting from such an event.


Warranties and liabilities

The IRM will perform any services with reasonable skill and care. Except as otherwise provided in these Terms and Conditions, and except where goods or services are sold to a person dealing as a consumer, all warranties, representations and undertakings, whether express or implied, statutory or otherwise, including but not limited to warranties of satisfactory quality, accuracy, fitness for a particular purpose and of non-infringement of the rights of a third party, are hereby excluded to the fullest extent permitted by law. Where goods or services are sold to a person dealing as a consumer, nothing in these Terms and Conditions shall affect his or her statutory rights.

For all courses the total liability of the IRM under these Terms and Conditions whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to an amount equal to 100% of the sum of all fees paid by you to us due under these Terms and Conditions or, if higher, the amount available under any responding insurance policy.

Notwithstanding any provision to the contrary in these Terms and Conditions, nothing in these Terms and Conditions shall exclude or limit IRM’s liability for death or personal injury caused by the IRM’s negligence or for fraudulent misrepresentation or for any liability that may not be limited or excluded by law.


General notices

The interpretations, construction, effect and enforceability of these Terms and Conditions and your use of the website shall be governed by English law, and both parties agree to submit to the exclusive jurisdiction of the English courts for the determination of all disputes arising between them.

All enquiries relating to these Terms and Conditions should be directed to training@theirm.org.