Complaints Policy
At IRM we are committed to providing excellent service. Members and students have the opportunity of highlighting instances where our service provided falls short. All such enquiries will be dealt with confidentially.
Our complaints procedure is designed to avoid protracted disputes. IRM views complaints as opportunities to put things right where we have got them wrong and to learn valuable lessons which ultimately lead to improved service.
If you have a complaint please mark it "Private and Confidential" and address it to "Chief Executive, The Institute of RIsk Management".
You will receive an initial response within one working week of receipt of your written or email complaint. Your complaint must be specific therefore anonymous complaints and those raised by posting messages on the IRM's online Discussion Boards will not be accepted. Whilst it may not always be possible to resolve your complaint straight away, we will always give you a date by which you can expect to hear from us again and the name and contact details of the person investigating your issue.
If you are appealing against an examination or assessment result, full details of the procedure to be followed are set out in the student support area.
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